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Nest WiFi Pro intermittent dropping Internet

jacksdl
Community Member

I replaced my Google WiFi mesh with the 3 pack Nest Wifi Pro 6e recently. Lots of issues, but let's start with this one.  I used the same SSID and password as my existing setup. Only about 1/3 of my home devices work.  I'll get to that later...  Right now I need to figure out why my wife's Pixel 8 pro says our WiFi network doesn't have Internet. My phone (same type) works fine. When I connect her phone to the guest network, it works fine -- but not on the primary network.  It worked fine for a couple days -- now connects to the network but says no Internet access.

Any ideas?

Thanks!

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi jacksdl,

 

Thank you for posting here in the community. I'm sorry that your wife's phone can't connect to your Nest Wifi Pro. It could be frustrating, especially if you replace your Google mesh, and now it's not working properly. Help's here.

 

For this concern, please review the following article to troubleshoot your Nest Wifi Pro when the network is not working. There are a few options you can try, and there are also additional links to visit to isolate the issue.

 

Let me know if you need more assistance.

 

Regards,

Byron