Nest WiFi Pro slow internet speed

[snyderx3]

Hello,  I’ve seen several post about slow internet speeds with the new Nest Wi-Fi Pro, has Google been able to resolve the issue?  I have 1200 mbps service but speed test in Home app shows 400mbps.  Thinking it was a Comcast issue I’ve working with them. As a test I switched back to the older Google Nest Wi-Fi. Home app now shows 800 to 900 mbps. What’s the issue with the newer Pro that it cuts speeds in half.

[lusvin]

Hi @snyderx3,

Thank you for reaching out to the community. I'm sorry to hear about the situation you're experiencing with your Nest WiFi Pro that is cutting your internet speed in half. Let me help you with this.

Slow speed can be caused by many reasons. For that, I would like you to please take a look at this article: Visit our help center to learn how to troubleshoot wireless interference. 

To gather more information about this case, please answer the following questions:

• Do you have a modem router combo from your ISP?
• What troubleshooting steps have you already tried?
• Do you have any special characters in the password or network name?

In the meantime, let's try some troubleshooting steps on your Nest WiFi Pro:

• Open the Home app.
• Tap WiFi, then Network Settings, and then Advanced Networking.
• Tap DNS.
• Select Custom, then enter "8.8.8.8" and "8.8.4.4."
• Tap Save.

Finally, let's perform a quick power cycle on your Nest WiFi Pro devices and the modem at the same time. Please unplug the modem and router from the power and Ethernet cable and wait for 2 minutes. Then, plug the devices back in and wait for full power. After that, you can test the speed of the devices again. Keep me updated.

Best regards, 

Lusvin.

[snyderx3]

I had ISP tech at my house, tested speeds up to and through my cable modem, all good. After connect Wi-Fi Pro speed is cut in half. Already talked to Google support, did the DNS charge, didn’t help. Google gave my RMA to return for another unit. I fear replacement will have the same issue.

[lusvin]

Hi @snyderx3,

Thank you for your reply and the information provided. I apologize that the troubleshooting didn't work, but it's great that you've already contacted Google Support. Thank you for all your efforts in trying to resolve the concern.

Hopefully, your replacement will be working fine, and you can enjoy your full internet speed. If you have any further questions, please let me know.

Best regards,

 Lusvin.