Nest WiFi pro

[Bldiesel]

Has anyone else had terrible performance and connectivity issues with their nest home pro? This was supposed to be such an awesome setup but I want to throw it in the trash. 

[golfnutt12]

Same here. I have 2. One up and one down. Both were connected in the beginning and then the upstairs went offline and I can't get it back online at all. Also, it has powered down and probably needs a new battery. Will they exchange it for a new one?

[tajennifer]

Hi golfnutt12,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with one of your devices being offline. But don't worry; help is here. In this case, I just need to ask for some information to provide the best assistance:
 

• What type of devices do you have?
• When do you purchase the devices?
• What steps have you already tried before you contacted us?

 
Once I have this information, I can provide the best assistance. 
 
Please keep me posted.
 
Best regards,
Jenny

[tajennifer]

Hi Bldiesel,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest WiFi Pro that is having connectivity problems. But don't worry; I can help. In this case, I just need to ask for some information to provide the best assistance:
 

• Is there a switch located on the network?
• Have you tried to run a speed test while connected directly to the modem?
• What steps have you already tried before you contacted us?
• What's your approximate home or apartment's lot area in square feet?

 
In the main time you can try to run a speed test on the Google Home app, here is how:
 

• Open the Google Home app.
• Tap Wi-Fi > under Network > tap Run speed test.

 
Please keep me posted and let me know how that goes. I'll be waiting for your response.
 
Best regards,
Jenny