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Nest WifFi point has poor reception

fzb2vb
Community Member

Hello,

in my housed I have an issue with one of my Google Nest WiFi points. Despite doing a hardware reset, the WiFi point only has weak connection even when placed next to the router. If I place this Point in a location where another Point has a great connection, Google Home shows the point as being off-line. The Point has only been used for 2 weeks and its connection has been deteriorating over the last week. Suggestions please on how resolve the poor connection with this WiFi point.  In my home I am running 2 Nest routers (interconnected by ethernet cable) and 3 WiFi points

9 REPLIES 9

PatrickP_Viking
Gold Product Expert
Gold Product Expert

I assume that when you say that you have "2 Nest routers (interconnected by ethernet cable" that you mean the first one is the actual router and the second one is being used a hardwired AP (please correct me if I'm wrong).

These articles should help with troubleshooting the connected points and verify that he setup you have is compatible:

Hardwire Wifi devices with Ethernet 

Fix your Google Nest Wifi or Google Wifi network 

Let me know if thius solves the issue or if you are still having problems.

Hi, thanks for your response. Yes you are correct that the second router is being used as a hardwired point. I have reviewed the 2 articles you suggested and had already performed the steps suggested. What I can’t understand is why the problem point has weak connection even when place next to the router and why other points have great connection whereas the problem point has no connection Timon in the same location.

thanks

Thanks for the update. Just to confirm, have you performed a full factory reset via the reset button on the point having the issues?

Factory reset your Wifi device 

Hey folks, 

We appreciate your help here, @PatrickP_Viking.
@fzb2vb, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi 

despite doing numerous factory resets the connection between the router and problem point oscillates between good and weak with the point being very close to the router. I believe I have a defective point. Any other suggestions including how I contact google for a warranty claim given the customer support line in Australia is not staffed.

Jhonleanmel
Community Specialist
Community Specialist

Hi fzb2vb,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Hey fzb2vb,

Checking back in — have you had the chance to fill out the form?

Best,
Mel

Hi Mel,

form completed this morning

Peter (Fzn2vb)

Jhonleanmel
Community Specialist
Community Specialist

Hey fzb2vb,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers,
Mel