Nest Wifi Blocks certain sites, troubleshooting didn't work.

[Liz27]

Hello,

Out of the box, we've noticed certain sites are blocked using Nest Wifi. As soon as you flip to mobile data, no issues.

Tried all suggested troubleshooting in first thread (link below), and also a factory reset. Also confirmed with our ISP that nothing is blocked on their end.

Any suggestions are greatly appreciated!

Here are a couple of urls that we can't access, and the errors received; same errors on 3 Android phones (Chrome browser and the mtb app), MacBook, and a pc . Again, on mobile data they come up instantly on all devices so it seems like it's a Nest Wifi issue. No problems with them on our previous routers either.

www.myq.com

Error: The requested URL was rejected. Please consult with your administrator.

Your support ID is 59e3584c-faf8-4e10-b0bc-e9875eeeca20

Error 403 - Forbidden

F5 site: dc12-ash

www.mtb.com

Error:

This site can’t be reached

www.mtb.com took too long to respond.

Try:

• Checking the connection

ERR_CONNECTION_TIMED_OUT

I've asked this question twice before, but unfortunately just saw replies so my 2nd thread was locked, here are the links:

first thread (tried all suggestions as well as a factory reset, nothing worked) : https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-Wifi-blocking-certain-sites-how-to-unbl...

2nd thread: https://www.googlenestcommunity.com/t5/Nest-Wifi/Nest-Wifi-issues-with-specific-sites/m-p/297141/emc...

[olavrb]

If you connect your computer directly to the modem by ethernet cable, does the same web pages work then?

If no: Contact your ISP for further troubleshooting.

If yes: Write in this thread, and Google support should take over.

[Jeff]

Hi Liz27,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Liz27]

Much appreciated, we'll try plugging directly into the modem and I'll reply back either way. Thanks!

[AbigailF]

Hey folks, 

Thanks for lending a hand, @Jeff.
@Liz27, I wanted to follow up and see if you were able to do the troubleshooting step. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,
Abi

[Liz27]

Thanks, Abi! We're just waiting for an adapter to arrive that we had to order as our new laptop doesn't have an ethernet port. As soon as we're able to test it, I'll reply back either way. Much appreciated!

[AbigailF]

Hello Liz27,

Thanks for the update. We'll keep this thread open for a few days while we wait for your reply. If you have any other questions in the meantime, just let us know and we'll be here to help.

Best,
Abi

[AbigailF]

Hey Liz27,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Regards, 
Abi

[Liz27]

Thanks, Abi! We just received the adapter we needed yesterday evening, and we'll be testing it tonight after work. I appreciate the follow-up!

[AbigailF]

Hi Liz27,

That's great! Let us know how it goes after you try it out tonight. We'll wait for your update.

Cheers,
Abi

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We haven't heard from you in a while so we'll be locking this thread if there is no update after 24 hours. If you have any new questions, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Mel

[Liz27]

We'll try that, thanks!