Nest Wifi Disconnects

[masonoli]

I keep having disconnect issues and I'm at my wits end.

Everything looks fine in the home app but when trying to do anything on our devices (pixel phones, ipad, switch, roku) nothing loads and/or connects. There are no indications in the app that there isn't a connection, things just stop working. At times, we've had our router go offline but then it comes back. Very frustrating and I'm ready to find another, more reliable mesh network. I hear there was a firmware update coming that would hopefully fix this, but has that rolled out? The most recent update was this month but we're still having issues...

I've gone as far as a factory reset. Things worked fine for a few days but at this point I'm stuck restarting the entire network when issues arise. I've also tried the normal turning various services off and removing a point but no change. I've also double checked the IP passthrough settings on my ISP router and they seem correct. I've tried disconnecting the wifi completely on the ISP router but that didn't do anything and I can't keep it that way because then we have zero wifi in the house.

What is going on and why are there so many issues with this? I've contemplated upgrading to nest wifi pro but i shouldn't have to. It's overkill for us...

[Ashepherdson]

So many possible issues, I had similar ones with the Linksys velop system and even the nest wifi before I upgraded to pro, and it really came down to my network.  I have many smart devices and ended up overloading the network, combine that with a bad network layout, and I was out of luck.  When I upgraded to the pro system I made sure the three notes has wired backhaul, and all is well now.  

[masonoli]

I thought I was doing the same but we don't have more devices in our network than we did before we started having issues. I suppose I could look into adding another router as a point. 

[Ashepherdson]

Before buying another one, try going into settings , and turn off cloud services for a few days , see if that makes a difference for you.   You won't get detailed info on a device by device basis but it did slow down a lot of my issues. 

[masonoli]

I did try that already. Still had issues. I've also tried IPv6 on and off by but same thing. Last thing I did was remove a WiFi point and still have the issues. 

[Trilleen]

So many users with these issues. Initially my AC1200 system worked fine with 3 pucks. I left 5 star reviews saying it does what it says on the tin. Not anymore I have wasted so much time trying to solve the frequent drop outs .The Units are positioned in the same place when the system was perfect I have tried all the solutions inc Factory reset new home ect but the problems persist These issues seem to be associated with the 14150.376.32 firmware update . Now I have to consider investing in another mesh product I am so disappointed in you techies at google for this big failure to resolve these issues .  

[Dan_A]

Hi folks,
 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan