cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Wifi “Error Opening Page Hotspot login cannot open the page because the server cannot be found.

DonRhyseee
Community Member

Hi, 

I am trying to start up my nest wifi in a Uni accomodation building, through my rooms PPPoE router and during setup after the scan QR code phase i am prompted by the following error code on both my iPhone and IPad. 

“Error Opening Page

Hotspot login cannot open the page because the server cannot be found.”

I have tried all obvious solutions (on off again etc) along with contacting my network admin.2749A713-F4C3-46F5-8E9E-9A8CE79B1342.jpeg

6 REPLIES 6

Tuzza
Community Member

When you say “through your rooms PPoE router” are you using this router in bridge mode “pass through” so using your nest router to connect over PPoE, or is the router connected to the ISP over PPoE and you’re connecting to it over Ethernet using DHCP to setup?

DonRhyseee
Community Member

Hi Tuzza, sorry for the delay in response and thank you for the reply. 

I am not an expert with networking so i hope i can explain my issue well enough. 

Essentially, I have a modem in my room and need to sign into the third party ISP’s page using a web page, this page has a setting for PPoE to (theoretically) allow me to set up a router. 

This is done by plugging in the google nest wifi into the modem via Ethernet where the error message is occurring, with that being said, i guess i am doing the second of the option you listed. 

Thank you again.

Tuzza
Community Member

do you have your username and password for your Pppoe connection?

Make sure the network cable from your modem is plugged into the WAN port on your nest router not the LAN port. Go through setup again. If needed it should ask you for your username and password.

 

 

Jeff
Community Specialist
Community Specialist

Hi DonRhyseee,

I just wanted to jump in real fast to see if you saw Tuzza's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hey DonRhyseee,

 

I'm just checking in once more to see if you still needed some help on this one.


Thanks,

Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff