Nest Wifi Mesh and Amazon Firestick

[jordcov]

Hi all

Looking for some help! I have a Google Nest Mesh system working with a Linksys Velop router.

Mesh system works well and mesh tests show a great connection.

When using the Amazon Firestick it constantly freezes or buffers when streaming. I found that the issue appears to be with the google mesh system as when I unplug it, the firestick works perfectly well downstairs on just the router alone. Just a very strange issue that I cannot find the answer to.

Internet download speed is 873 mbps and there is another wifi point upstairs that has a 'great' connection when tested.

Any help would be greatly appreciated.

Thanks 

[Jeff]

Hey, jordcov.

Sorry about the stream buffering issues you're seeing. Few things are more frustrating than buffering video. Your speeds are definitely high enough to avoid any of that, so let's look at other factors and see how to get this worked out for you. I have a few things for you to check out.

• Do you have any preferred activities set up in the Home app? If so, try removing any of those that are set.
• Do you have any devices set as a priority device? Try setting one next time you see buffering and see if it clears things up.
• Have you ran a mesh test to ensure that you're getting strong connections in addition to good download speeds?

If you can check on those things, we can get this sorted out for you. I look forward to hearing from you.

Thanks,

- Jeff

[jordcov]

Hi Jeff

Thanks for your response!

• no preferred activities in Home app
• no priority device but I will give it a go. Problem is we use it both upstairs and downstairs at same time.
• ran a mesh test and it’s all working fine 

sorry I couldn’t be more positive!

jordan 

[Jeff]

Thanks for the info, jordcov.

Let's take a look at two more things real fast.

• Do you have IPv6 enabled? If so, try turning that off.
• Are you using the default DNS settings, or a custom DNS?

Give both of those a look. From there we should be able to start getting specific with troubleshooting.

Thanks,

- Jeff

[Jeff]

Hey, jordcov.

I'm just following up to see if you were able to try those last two suggestions and to see if anything worked out for you.

Thanks,

- Jeff

[Jeff]

Hi, jordcov.

I'm checking back once more to see if you had any chance to check on those settings and to see if you found anything out there.

Thanks,

- Jeff

[Jeff]

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,

- Jeff