01-25-2024 11:25 PM
I have just switched ISP and I would like to replace completely the ISP ZTE router with my Nest Router (i.e. not put the ISP router in bridge mode).
I have received the PPPoE credentials but the Nest Router still flashed yellow after changing from DHCP to PPPoE.
Then I also saw in the email from the ISP that it had a third parameter after user and password:
VLAN 802.1Q = 20
and this info https://support.google.com/googlenest/answer/9798157?hl=en
indicates that 20 is not supported by Google Nest Router. I guess this is the reason for it not connecting.
Is there any workaround for this? It just seems surprising that Google does not offer a way to use another VLAN value than the three indicated in the post if there are 4096 values allowed?
Any ideas?
Answered! Go to the Recommended Answer.
01-27-2024 09:48 AM - edited 01-27-2024 02:43 PM
Hi hubbobubbo,
I understand your situation and the limitations you're facing with VLAN 20 on your Nest Router. Here are the options and potential ways for connecting to your ISP:
1. Contact ISP for Alternative Setups:
2. Consider Third-Party Firmware (Advanced Users):
3. Workaround with a Manageable Switch (If Available):
4. Use ISP Router in Bridge Mode (Last Resort):
Our Nest Wifi routers rely on the credentials of your ISP for them to communicate with each other. Especially when credentials are changed, like the DHCP, OpenWRT supports Google Wifi routers; Nest Wifi itself is not officially supported by OpenWRT due to Google's locked bootloader and limited hardware access. Please remember that a Google/Nest Wifi router's function is, first and foremost, as a router and point. Doing otherwise is not recommended.
Limited Options and Challenges:
Hope this helps.
Best,
Dan
01-27-2024 09:48 AM - edited 01-27-2024 02:43 PM
Hi hubbobubbo,
I understand your situation and the limitations you're facing with VLAN 20 on your Nest Router. Here are the options and potential ways for connecting to your ISP:
1. Contact ISP for Alternative Setups:
2. Consider Third-Party Firmware (Advanced Users):
3. Workaround with a Manageable Switch (If Available):
4. Use ISP Router in Bridge Mode (Last Resort):
Our Nest Wifi routers rely on the credentials of your ISP for them to communicate with each other. Especially when credentials are changed, like the DHCP, OpenWRT supports Google Wifi routers; Nest Wifi itself is not officially supported by OpenWRT due to Google's locked bootloader and limited hardware access. Please remember that a Google/Nest Wifi router's function is, first and foremost, as a router and point. Doing otherwise is not recommended.
Limited Options and Challenges:
Hope this helps.
Best,
Dan
01-28-2024 03:38 AM
Thanks for the very detailed answer. In the end the only thing I could make work was to keep the ISP router in bridge mode as you say. Using a managed switch would still mean having two devices which is simply what I was trying to avoid.
It would be so great if Google could just offer a way to set custom VLAN tags in the Nest Wifi app, that would allow for complete removal of the ISP router 🙂
01-29-2024 10:08 AM
Hello there,
You're welcome! I understand your concern with the limited VLAN options on the Nest Wifi and the need for two devices in bridge mode. It's definitely a pain point for users with specific ISP configurations.
I agree that offering custom VLAN tag setting in the Nest Wifi app would be a great improvement. It would provide more flexibility and allow users like yourself to connect directly to their ISP without needing the additional hardware or limitations of bridge mode.
I'd suggest you submit feedback about it. If you have other questions or concerns, you know where to find us. We're here to help.
Best,
Dan