Nest Wifi Pro not connecting to WeMo and Epson printer

[Chris37]

I recently upgraded to a Nest WiFi Pro. Now two sets of products that had worked fine with the non-Pro Nest Wifi are no longer connecting to WiFi, namely an Epson printer (ET-8500) and several WeMo smart plugs. 

Please share any suggestions!  Thank you.

[PatrickP_Viking]

This is more than likely a setting issue related to the devices, either at the device level or a setting enabled on the new Nest Wifi Pro. 

These should help narrow it down:

Device can't connect to my Nest Wifi or Google Wifi network 

Devices incompatible with Google Nest Wifi Pro, Nest Wifi, or Google Wifi devices 

How Nest Wifi and Google Wifi 2.4, 5 GHz, and 6 GHz bands work 

[AbigailF]

Hey folks, 

Thanks for lending a hand, @PatrickP_Viking.
@Chris37, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

[Chris37]

Dear @PatrickP_Viking , thanks so much for these links. I've looked through the articles and still haven't figured out why my printer and wemo remotes do not "see" the new Google Nest WiFi Pro. I contacted Epson, and the technician there said it should connect fine to the WiFi. When I have the printer look for WiFi connections, it now sees the Google Nest WiFi Pro guest network, but not the main one - so laptops in other rooms connected to the main WiFi can't print unless they disconnect from one network and reconnect to the other. 

When I look at the device list on the Google Home app, there are actually quite a few that show up as Offline.

AbigailF, I'd welcome any other advice about how to get all the devices on the main Google Nest WiFi Pro network.

Thanks,

Chris37

[PatrickP_Viking]

@Chris37 , have you reset the Wifi settings on the devices yet and tried to find the main network again?

[Chris37]

Yes, for the Epson printer I did a factory reset and started over. It still doesn't see the main Google Nest Wifi Pro network, only the guest network.

For the Wemo remote smart plugs, I've done a hard reset, but the Google Wifi app still doesn't "see" them.

[PatrickP_Viking]

Thanks @Chris37 .

Do you have WPA3 and/or IPv6 enabled on the network?

[Chris37]

Thank you for your continued efforts to help! Yes. I have tried connecting with and without those features enabled. It makes no difference. 

[PatrickP_Viking]

Hey @Chris37 . I hope we can get this resolved. It appears to not be the Nest Wifi Pro since those devices are the only ones having issues.

I found a couple of things below regarding the Epson printer via their own documentation:

Changing a Wi-Fi Connection to a Wired Network Connection 

Network Software Cannot Find Product on a Network 

As far as the Wemo smart plugs, there is a lot less support documentation. Just out of curiousity, what is the device you are using to reconnect the Wemo with? iOS devices, due to default settings, have had issues seeing Nest Wifi products. If you are using an iOS device, see if these settings changes help. The article says "setup" but these settings seem to affect connecting devices via apps on iOS as well.

Troubleshoot setup with iOS 

[Chris37]

amazing, I hadn't found that second Epson article, nor did I know about the iOS setup challenges. Will try those and let you know, PatrickP_Viking.

[Jeff]

Hi Chris37,

I just wanted to check in and see if those latest steps worked out for you or to see if you were still trying to get things to work. If you're still having troubles, just let me know.

Thanks,
Jeff

[Chris37]

Hi, Jeff — Still having troubles getting the main network on my Google Nest Wifi Pro to connect to my Epson ET-8500 printer and WeMo remotes. In addition, I’ve noticed that my Apple HomePods tell me several times a day that they’re having trouble connecting to the internet. I typically have to reset them when that happens. I never had to do that with the old Google Nest Wifi system. I’m running out of ideas other than returning the Google Nest WiFi Pro and going back to the old Nest Wifi system.

[AbigailF]

Hello Chris37,

Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

Give these steps a try:

If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.

Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.

Remove any special characters in your network name and password.

Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.

Unplug the power from your Google Wifi devices for 2 minutes.

If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hey Chris37,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Regards,
Abi

[Chris37]

Hello and thank you. I’m not using a modem / router combination and have the nest WiFi pro hooked up directly to the cable. I do see several paused devices, however, and I don’t know why they paused. 

[AbigailF]

Hi Chris37,

Thanks for the update. Can you tap the 'unpause' button on those devices and restart your network using your Google Home app? Also, have you also tried to do the other troubleshooting steps I mentioned in my previous post? I'll wait for your update.

Cheers,
Abi

[AbigailF]

Hey Chris37,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[Chris37]

Thank you -- I'm going to try the latest suggestions this weekend and will report back. Thank you, and happy new year, Abi!

[AbigailF]

Hello Chris37,

You’re welcome. We’ll wait for your update. Happy new year as well!
 

Best,

Abi

[AbigailF]

Hey Chris37,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Regards, 
Abi

[AbigailF]

Hi Chris37,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi

[Chris37]

It appears that the use of an apostrophe in the network name made it impossible for the printer to see the main Google Nest Wifi Pro network. I changed the name, and that resolved it — though I had to update all of the wireless devices in the house with the new network name.

Only the WeMo remote controlled plugs continue to have difficulty connecting to the new Nest WiFi Pro. I will continue to tinker with them.

In the meanwhile, a huge thank you to everyone who offered advice to help me with setting up my new Nest WiFi Pro. Google might want to offer advice to customers that special characters such as apostrophes may cause challenges for some wireless devices. (It’s strange that this was not a problem for the original Google Nest WiFi.)

Abigail, you may consider this resolved. If the WeMos continue to fail to connect to the Google Nest Wifi Pro, I’ll start a new conversation here. Thank you.

[AbigailF]

Hello Chris37,

Thanks for the update. I'm happy to hear it's all working now. As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future and we'll be happy to help out.

Cheers,
Abi