Nest Wifi Router Turns Off Randomly

[Skinny]

The indicator light turns off and there is no internet for about less than 5 minutes and then it fixes itself. In the Google Home App, it doesn't show that the internet is down. I assume that the router itself turns off for a bit but I'm not exactly sure.

[olavrb]

Does the Nest Wifi unit get very hot/ warm when this happens? We don't know if overheating is an issue yet, but it could be. It's also mentioned by these users:

• 221109: https://www.googlenestcommunity.com/t5/Nest-Wifi/x/m-p/280187/highlight/true#M31389
• 221113: https://www.googlenestcommunity.com/t5/Nest-Wifi/x/m-p/283334 

[Skinny]

Possibly, although I think it's at least warm all the time.

[olavrb]

I forgot to ask, which Nest Wifi model do you have? The new Nest Wifi Pro, or the older Nest Wifi router? More info on the various models here:

• https://support.google.com/googlenest/answer/6280668?hl=en

[Skinny]

The older nest wifi router 

[olavrb]

Ah, then overheating is even less likely.

I'd try to factory reset all Nest Wifi units ( https://support.google.com/googlenest/answer/6246619?hl=en ) and set them up from scratch ( https://support.google.com/googlenest/answer/9548301?hl=en ). Reuse the network name (SSID) and password, then all your devices should reconnect automatically.

If the same thing happens after that, and the LED light actually powers of when it happens, it sounds like a defective unit or maybe power adapter to me.

[Jhonleanmel]

Hey folks,

We appreciate your help here, @olavrb.
@Skinny, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel