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Nest Wifi Teredo Network Error - Yellow Pulse

ChristopherC
Community Member

I humbly come here for help and support. I have a double nest router setup (one connected to an Arris SB8200 and one used as a node in the living room wired to my Xbox series x). 

About 1 month ago my living room node began pulsing yellow indicating a network error. The only issue I was able to see was a Teredo network error indicated on my Xbox Series X. This error makes online gaming impossible but does not affect video streaming services.

I've factory reset my modem and two routers, and everything seems fine for a week before the issue returns. ISP has been out to my house to check physical connections and no issues were found. 

I've had my Nest Wifi setup for 11 months and don't understand why this problem is happening all of a sudden, nor can I figure out how to fix it.

Toggling UPnP, IPV6, and port forwarding has not helped. 

Help me please! I would be incredibly grateful. Thanks for reading and I look forward to interacting with the awesome community.

-Christopher

5 REPLIES 5

Jhonleanmel
Community Specialist
Community Specialist

Hi ChristopherC,

Thanks for posting — let's see what's going on. 

Are you using a modem/router combo from your Internet Service Provider (ISP)? How did you factory reset your Google Nest Wifi routers? Also, do you have any paused devices? 

Give these steps a try:
 

  1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
  2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
  3. Remove any special characters in your network name and password.
  4. Turn off IPv6.
  5. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
  6. Unplug the power from your Google Wifi devices for 2 minutes.
  7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

Hello,

Thanks for the reply. I did all that with Google tech support and it did not work unfortunately. I have my Nest Wifi connected directly to a dedicated modem so double NAT is impossible. I've also done at least 6 factory resets with both methods (through Google Home app and the factory reset button on the device).

It's so strange! And Google is unwilling to honor their warranty for an exchange so I'm stuck with a paperweight now until I can figure this out.

Hi ChristopherC,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Thank you! I just completed the form and submitted it.

Hi ChristopherC,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel