11-05-2021 11:02 AM
I just moved. I had my Nest Wifi set up at my old house, and I'm trying to set it up at my new one. My old house just used DHCP for the WAN settings, but my new ISP requires static IP address. I've followed the instructions on how to change the WAN settings for my Nest Wifi to static IP, but it doesn't work. Once I hit Save on the screen it appears to be saved. I then go back to the main settings and tap WAN settings again, and it says that it reverted back to DHCP. And after doing that I no longer have an Internet connection.
11-06-2021 01:16 PM
same here
03-29-2022 11:04 AM
مرسی
11-09-2021 03:41 AM
Having the same issue but trying to change to PPPoE
11-11-2021 09:42 AM
Hey, all.
Sorry for the issues you're having with the Home app saving your network settings. As you all are seeing the same issue, I'm going to go ahead and alert an internal team to see if I can get some guidance on this one. I'll update the thread as soon as I know more.
Thanks.
03-27-2022 05:14 PM
almost April 2022 and no solution?
04-07-2023 05:12 PM
So what's the solution then? Or do we just sit here and **bleep** off?
04-08-2023 07:29 PM
The aolution is to reset and disconnect the main router. After that you should reprogram it to the configuration that you want. Then you should reset the 2 access points adnt set them up to connect to your main router. I wish Google operated like the old days and was more into open source but those days are gone.
11-20-2021 05:12 PM
Any resolution on the matter. I just bought a google nest for a static IP setup and like others the router does not want to save the setting on Google Home App on iOS device.
11-20-2021 10:01 PM
Hi Farhad, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.
11-20-2021 07:02 PM
Same issue and same result. No help from Google either. 😖
11-20-2021 10:01 PM
Hi Vip, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.
04-08-2023 11:03 AM
I had the same issue; it wouldn't save the static IP address. Until I hooked it to my old network/gateway that was configured with DHCP then it connected properly via DHCP and it would then allow me to set it to a static IP address and it saved properly.
12-01-2021 03:28 PM
Hey, everyone.
A few more people have jumped in. I'm still waiting to get more info on this, but I will update the thread as soon as I know more. Thanks for hanging in there.
12-03-2021 12:33 PM
Google/NEST when are you going to address this issue?!
12-03-2021 05:29 PM
I agree by now you know the issue.
12-13-2021 10:53 PM
I had a similar issue. Even after I enter the static IP, the save button is grayed out.
12-17-2021 08:34 PM
This occurs on iPadOS
12-14-2021 10:14 AM
Hi, all.
For everyone still seeing issues here, can you let me know if you're using iOS or Android to manage settings?
Thanks.
12-14-2021 10:15 AM
Android
12-14-2021 11:25 AM
Thanks for confirming the platform. That helps. I'll get that passed along to our teams.
07-13-2022 12:56 PM
@Jeff @brad, shouldn't you guys pay attention to this thread. so many disappointments from your customer. Please bring your attention to this thread!
12-29-2021 11:09 AM
We were mostly seeing this in iOS, but there are enough reports on Android that the issue is definitely not limited to platform. Thanks to everyone who keeps adding to the information we have here, it really does help.
01-19-2022 02:32 PM
Hey, everyone.
We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more.
Thanks.
04-07-2023 05:15 PM
so **bleep**ing useless!!!
04-07-2023 06:21 PM
Well you've had about 2 years. Found a fix yet? **bleep**ing joke
04-28-2022 01:32 PM
Android
12-14-2021 10:31 AM
Android.
It seems that the Nest WiFi app is not verifying the settings when you click save. If incorrect config. it seems like the config has been saved but in reality it should show an exception/alert dialog.
03-27-2022 05:06 PM
ios
04-21-2022 12:36 PM
I am having the same issue with both an android and an iPad
11-13-2022 09:26 AM
I'm using Android. Struggling with this with my local network that needs to be on the same IP range as before, but now I have two because no settings will hold in the Nest.
12-17-2021 03:02 PM
Same issue. Android and iphone. I'm a Google Nest Pro dealer. This sucks.
12-23-2021 09:35 AM
I just bought a nest router and a wifi point. I have followed the instructions and it works with DHCP but I want to configure it with an static IP.
I understand that in order to change this setting the ethernet wire (connected to the WAN port in the nest and to the a LAN port in my router's provider) must be disconnected and then in the Home App change the setting. However this option stays gray, so I'm unable to change it.
I've tried in an andriod phone and iphone. Also, I can't change the LAN settings.
03-25-2022 06:03 AM
Hello! Just thinking about this... Is your router a combo router/modem device, like what Comcast provides to Xfinity customers? If so, is it in bridge mode? Because if it is, your static IP is likely dialing the nest wifi firewall and it stays grey so that you don't have such a vulnerable connection... Just saying dhcp is your friend.
05-27-2022 06:44 PM
i have the exact same issue
01-01-2022 09:16 PM
same here. ios. piece of **bleep**.
01-15-2022 09:03 PM
Same here, on Android. Can I get a refund?
01-19-2022 01:52 PM
Same here on iOS - this is incredibly frustrating.
07-16-2022 04:19 PM
Ios
02-01-2022 01:03 PM
I have the same problem. PPPoe settings not being saved both on iOS and Android. I have 3 Google Wifi points that I have reset and on all of them I have the same problem, no matter which unit I use as a router.