I just moved. I had my Nest Wifi set up at my old house, and I'm trying to set it up at my new one. My old house just used DHCP for the WAN settings, but my new ISP requires static IP address. I've followed the instructions on how to change the WAN settings for my Nest Wifi to static IP, but it doesn't work. Once I hit Save on the screen it appears to be saved. I then go back to the main settings and tap WAN settings again, and it says that it reverted back to DHCP. And after doing that I no longer have an Internet connection.
Sorry for the issues you're having with the Home app saving your network settings. As you all are seeing the same issue, I'm going to go ahead and alert an internal team to see if I can get some guidance on this one. I'll update the thread as soon as I know more.
The aolution is to reset and disconnect the main router. After that you should reprogram it to the configuration that you want. Then you should reset the 2 access points adnt set them up to connect to your main router. I wish Google operated like the old days and was more into open source but those days are gone.
Hi Farhad, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.
Hi Vip, I have no luck changing my setting however, I set it up as a new network (same id and password so existing devices thought it was the same network ) I selected the PPPoE option in the set up and it worked great. Disappointing that the settings can't be changed for the existing set up but can definitely get it working with a new set up.
We were mostly seeing this in iOS, but there are enough reports on Android that the issue is definitely not limited to platform. Thanks to everyone who keeps adding to the information we have here, it really does help.
We have a lot of new reports that I'm noticing and I'm still keeping an eye on things. Unfortunately I still don't have news of when a fix might be ready, but I'm hoping to hear something sooner than later. I know this is frustrating for all of you. I'll share when I know more.
It seems that the Nest WiFi app is not verifying the settings when you click save. If incorrect config. it seems like the config has been saved but in reality it should show an exception/alert dialog.
I just bought a nest router and a wifi point. I have followed the instructions and it works with DHCP but I want to configure it with an static IP.
I understand that in order to change this setting the ethernet wire (connected to the WAN port in the nest and to the a LAN port in my router's provider) must be disconnected and then in the Home App change the setting. However this option stays gray, so I'm unable to change it.
I've tried in an andriod phone and iphone. Also, I can't change the LAN settings.
Hello! Just thinking about this... Is your router a combo router/modem device, like what Comcast provides to Xfinity customers? If so, is it in bridge mode? Because if it is, your static IP is likely dialing the nest wifi firewall and it stays grey so that you don't have such a vulnerable connection... Just saying dhcp is your friend.
I have the same problem. PPPoe settings not being saved both on iOS and Android. I have 3 Google Wifi points that I have reset and on all of them I have the same problem, no matter which unit I use as a router.