Nest Wifi point connection problems

[John_C-12345]

I have set up my google nest wifi system with two of the three wifi points that it came with. when I try to set up the third one however, the bottom ring doesn't light up at all and the only thing that does light up is the two lights that show how to adjst volume on the top of the pod. I have tried basically everything and It won't reset even when I unplug it or press and hold the reset button. Any tips?

[Jeff]

Hi, John_C-12345.

Sorry for the setup issues you're having with your WiFi point. I imagine that's been quite confusing and frustrating. Let's take a look at this and see if we can sort this out for you. I do have a few questions to help us narrow things down.

• Is this the first time you have set this network up?
• Is the WiFi point you're adding brand new, or is it a secondhand purchase?
• Have you tried factory resetting the device itself (even if it's new)?

If you can give me a few more details, I'm sure we can sort this out. I look forward to hearing back from you. Thanks.

[Jeff]

Hi, John_C-12345.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks