Nest devices require restart every 10 to 14 hours

[DaNestRestarter]

My nest devices require a daily restart in order for them to function properly, sometimes twice a day.

Around the 10 to 14 hour mark since last restart, I’ll start to notice my WiFi connected devices start to have connectivity issues, including:

• Streaming apps (crunchy roll, Netflix, PlutoTV
• All video games
• Apple Airplay videos to SmartTV

 An very interesting observation with iOS Apple AirPlay: When the nest devices are fully bogged down and require a restart, I can tell because if I try to airplay a video to my Samsung or Vizio TVs, the tv will get the airplay request and attempt to load the video, but only the very first frame of the video will play. It attempts to play more of the video but it’s extreme slow, literally playing frame by frame. 

Additionally, if I try to airplay a video 4 to 8 hours after the last nest device restart, the videos will play but freeze up every 3 to 5 seconds.

 In both of these scenarios, the airplay video will play perfectly right after a nest device restart.

I’ve seen this issue brought up over the past 4+ years with zero explanation or solution provided by Nest support. It would be amazing if support could look into this as I really do not want to buy new devices of a different brand. 

It’s clear restarting the devices provides a temporary solution, but what’s causing this?

[GabrielaG]

Hi @DaNestRestarter,

Thanks for reaching out to the community. I'm sorry to hear your Nest devices are having connectivity issues with the WiFi. I'd be glad to help.

I appreciate the troubleshooting steps you've already taken. To provide you with the correct information, I have a few questions for you and some troubleshooting steps to send:

• What type of Nest devices do you have?

• Are the Nest devices and the Apple device connected to the same network?

I look forward to your response.

Best regards,

Gabriela

[DaNestRestarter]

Both Nest Devices are mode H2D running software version 14150.883.17

Yes, both nest devices and the Apple device are connected to the same network. The Apple device is connecting to the nest WiFi devices, and streaming videos via Apple airplay to my smart televisions. 

[GabrielaG]

Hi @DaNestRestarter,

Thank you for your reply. I appreciate the information you provided me about your Nest WiFi devices. I'd be glad to continue assisting you.

Please follow these troubleshooting steps:

• Disconnect the modem from its power source.
• Unplug the Ethernet cable and power cord from the parent point.
• Remove the power cord from the child point.
• Leave everything unplugged for 2 minutes.
• Connect the power cable to the modem and allow the modem to fully turn on before proceeding. This process can take up to a minute. All light indicators should be solid colors.

Feel free to keep us posted if you have more questions.

Best regards,

Gabriela

[DukeCOD]

Amazing! This helps, but it doesn't feel right to have to do it on a regular basis. Have you considered a firmware fix?

[DaNestRestarter]

Agreed, and it seems that this issue hasn’t made it to the nest dev team considering many people have been experiencing the same issue for several years now. 

[GabrielaG]

Hi everyone,

Thank you for your reply. I appreciate your feedback and for letting us know it doesn't feel right to have to perform those troubleshooting steps regularly. We completely understand that it's inconvenient, and we're considering your suggestion about a firmware fix.

However, to really figure out what's going on, it's crucial that we consistently go through the troubleshooting steps I sent before. This helps us get the information we need.

Once we have more data, we can better assess if a firmware update or another solution is needed.

I look forward to your response.

Regards,

Gabriela

[DukeCOD]

Agreed, next time WiFi slows down, I will reboot the modem (not the Nest router) as you described above and will post the results here.

[DukeCOD]

Same issue here. I get super-slow Wifi every other day, around 1-2Mbps, and only a reset (i.e. unplug/plug back) helps. In the meantime, the desktop connected to the Ethernet port continues to fly at almost 1Gbps.

This has been going on for as long as I had the Nest mesh...

Nest, can you hear us?