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Nest devices require restart every 10 to 14 hours

DaNestRestarter
Community Member

My nest devices require a daily restart in order for them to function properly, sometimes twice a day.

Around the 10 to 14 hour mark since last restart, I’ll start to notice my WiFi connected devices start to have connectivity issues, including:

  • Streaming apps (crunchy roll, Netflix, PlutoTV
  • All video games
  • Apple Airplay videos to SmartTV

 An very interesting observation with iOS Apple AirPlay: When the nest devices are fully bogged down and require a restart, I can tell because if I try to airplay a video to my Samsung or Vizio TVs, the tv will get the airplay request and attempt to load the video, but only the very first frame of the video will play. It attempts to play more of the video but it’s extreme slow, literally playing frame by frame. 

Additionally, if I try to airplay a video 4 to 8 hours after the last nest device restart, the videos will play but freeze up every 3 to 5 seconds.

 In both of these scenarios, the airplay video will play perfectly right after a nest device restart.

 

I’ve seen this issue brought up over the past 4+ years with zero explanation or solution provided by Nest support. It would be amazing if support could look into this as I really do not want to buy new devices of a different brand. 

It’s clear restarting the devices provides a temporary solution, but what’s causing this?

3 REPLIES 3

GabrielaG
Community Specialist
Community Specialist

Hi @DaNestRestarter,

 

Thanks for reaching out to the community. I'm sorry to hear your Nest devices are having connectivity issues with the WiFi. I'd be glad to help.

I appreciate the troubleshooting steps you've already taken. To provide you with the correct information, I have a few questions for you and some troubleshooting steps to send:

  • What type of Nest devices do you have?

  • Are the Nest devices and the Apple device connected to the same network?

I look forward to your response.

 

Best regards,

Gabriela

Both Nest Devices are mode H2D running software version 14150.883.17

Yes, both nest devices and the Apple device are connected to the same network. The Apple device is connecting to the nest WiFi devices, and streaming videos via Apple airplay to my smart televisions. 


Hi @DaNestRestarter,

 

Thank you for your reply. I appreciate the information you provided me about your Nest WiFi devices. I'd be glad to continue assisting you.

Please follow these troubleshooting steps:

  • Disconnect the modem from its power source.
  • Unplug the Ethernet cable and power cord from the parent point.
  • Remove the power cord from the child point.
  • Leave everything unplugged for 2 minutes.
  • Connect the power cable to the modem and allow the modem to fully turn on before proceeding. This process can take up to a minute. All light indicators should be solid colors.

Feel free to keep us posted if you have more questions.

 

Best regards,

Gabriela