Nest modem cant connect to wifi points

[Rajib_guha76]

Wifi points not connecting. I get this message: "Your nest wifi point was setup successful, but cannot be found. Make sure your mobile device and nest wifi point are on the same wifi network. Turn off AP isolation, if AP isolation is on your wifi router, you'll need to disable it."

I contacted my ISP to help resolve this issue, however was unsuccessful. We have factory reset the router and wifi points multiples times, and re-setup in the Google home app multiple times. We are not sure where the issue is. My ISP has sent an loan wifi point to see if the wifi points are faulty. However, can I get some assistance please?

[EdwardT]

Hi Rajib_guha76,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Nest Wifi. I'd love to know more about this and I have a few questions:

• Are you setting up the main Nest Router or child points?
• What device are you using to set them up? Is it an Android phone or an iPhone?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Rajib_guha76,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Rajib_guha76,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward