My Nest wifi points continuously so responding to Google assistant commands like "Hey Google" or "OK Google" so I keep having to unplug and plug them back in. After doing this, the command will work for a little while, but will stop responding a few hours after. Has anyone else had this issue? I have tried to factory reset the points and I have verified that the points have great wifi connection via the Google home app. This issue has become frustrating because I had planned to use the points as Google home speakers and that was a huge factor in choosing nest wifi mesh system.
Also, when this happens I see this message in the device page in Google home "Done settings are only available when your mobile device and <device name> are connected to the same WiFi network". This is strange because the Wi-Fi points provide the wifi network that I'm using. No other devices on my network have this issue. Even the best router does not have this issue. Just the points
Hey, doubleu.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.
Hi, doubleu.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.
Hi, everyone. Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. Thanks.
Hi, everyone. As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion. Thanks
