Nest wifi slow speed requires daily restart of the newtwork.

[LuisLeitao]

Have a normal ISP router connected to Nest router + 2 pucks, everything works fine but the internet speed goes slow every day and i need to restart the network on Home app. It looks just by google this topic, that it is a known issue, but still don't see any solution from the google support team. Can you please let me know how to fix this or is being looked at by google , or what's the situation?

[Jeff]

Hey, LuisLeitao.

Sorry about the speed issues you're seeing on the network. I imagine that's quite frustrating. The speed issue has been reported by several users and it is something we're looking into right now internally. I do have a couple of things for you to check real fast.

• Do you have any preferred activities set up in the Home app? If so, try removing any that are there.
• Do you have IPv6 enabled in the WiFi settings in the Home app? If so, try disabling that for now.
• If you run a speed test, prioritize a device, and run it again, do you notice any change in performance?

Take a look at those things and it can help us start narrowing down a cause. I look forward to hearing from you.

Thanks,

- Jeff

[LuisLeitao]

Hi Jeff,

1. I have no preferred activities selected, and IPv6 disabled.

2. Changing prioritization on a device and running a speedtest doesn't show any improvement.

I called google support but they told me in order to help I'll need to set my modem to bridge mode to be sure we are not in the presence of double NAT issues.

But when I select the option on my modem to enable bridge mode I lost internet and also access to the router IP, what left me with the only option to factory reset my modem and that was hours lost in reconfig everything. 

If we need to enable bridge mode, google will have to help the customers with more details on how exactly to do that? do we need to set any port forwarding? do we need static IP on nest router?

I doubt double NAT justify all this speed issues but...

please any help appreciated. 

Cheers,

Luis

[Jeff]

Hey, LuisLeitao.

We have an article here on enabling bridge mode and the steps you need to take. You can read that here: https://bit.ly/3nQiHqK.

If you get caught up on any of the steps or things aren't going as expected, let me know.

Thanks,

- Jeff

[LuisLeitao]

Thanks for keeping trying to help.

Unfortunately i follow the guides and when i try to set a static IP address on nest app it keeps spinning and never saves the address ;(

Issue also pointed by several people on this forum ;(

[Jeff]

Hey, LuisLeitao.

Sorry for the slow reply here. I've been trying to find an answer on this, but so far have been unsuccessful. I'll keep digging, but if anything changes for the better on your end, feel free to let me know here.

Thanks,

- Jeff

[Jeff]

Hi again, LuisLeitao.

I'm just checking once more to see if you have seen any changes in your situation. If so, let me know what you're seeing.

Thanks,

- Jeff

[Jeff]

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks,
- Jeff

[LuisLeitao]

Didn't slow down, I'm just on holidays, but the issue is still there at home till I return next week, since nothing was done or adviced from Google team for sure nothing as changed ;(

[Jeff]

Hi LuisLeitao,

We can keep this open until you're back and you can see the state of things. If things are still not working well, we'll keep looking into things.

Thanks,

Jeff

[Jeff]

Hi again, LuisLeitao,

No worries if you haven't had a chance yet, but I wanted to check in and see if you were able to check things out after your vacation. If anything has changed, just let me know.

Thanks,

Jeff

[Jeff]

Hey LuisLeitao,

I'm following up once more to see if you were still looking into this and to see if you still needed some help on this.

Thanks,

Jeff

[Jeff]

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff