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Home and device say device on internet but cannot reach websites

abbyjoy
Community Member

I have several devices on my google wifi network including my Windows 10 work computer, which I assigned to a static IP address. Everything fine for months. Now, after ISP outage a few days ago only my work computer cannot connect to any websites or the work VPN, even though both the device and the home app says the device is connected to the internet. How can I troubleshoot or fix this? Do I need to re-assign a static IP, or remove and add the device again to the network? TIA

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

How did you assign static IP; on the device itself or wirh DHCP reservation inside the Google Home app? The last is the correct way to do it, with Nest Wifi at least.


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi abbyjoy,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff