Network settings unable to communicate

[Finnertyd]

I have nest router, 3 points, multiple speakers, 1) when trying to problem solve I click "network settings" for that point and get "unable to communicate with network"..solution? 2) Also is there a way to force a point to piggy back another point versus skipping and choosing all the way back to the router when can't centrally locate router? (Can I tell if it is connecting to the other point or router in network settings?) TY!

[Jeff]

Hi, Finnertyd.

Sorry about the device issues you've been experiencing. That looks quite frustrating. For the first issue, let's try resetting your connection to the cloud services. Instructions for doing so are below.

Open the Google Home app.
Tap the WiFi icon.
Tap Settings.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.

Once you have done that, see if it clears up the connection confusion. We'll take further steps if needed.

Thanks.

[Finnertyd · Accepted solution]

My Google home app is on newest android platform using Samsung Galaxy note 10, I don't have a "wifi icon" I have plus top left, my Google icon top right, and then "media, broadcast, routines, settings icons" below are all my points and speakers.  If I go into settings and choose "nest wifi" that is when It will say it can't connect to network...

[EdwardT]

Hi folks,

@Jeffrey, thanks for the help!

@Finnertyd, how's it going with your Google Wifi? Still need our help?

Thanks,

Edward

[Finnertyd]

Yes still need help see reply to Jeffery...

[Jeff]

Hi, Finnertyd.

Are you still seeing this error? Other than resetting the cloud services connection as I mentioned earlier, have you tried any additional troubleshooting? If you have tried more things, let me know and we can jump into more recommendations on this.

Thanks.

[EdwardT]

Hi Finnertyd,

It's us again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Finnertyd,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Finnertyd]

Hi Edward, no I still have same issue but no one has replied to my previous post that I don't have a "wifi" button to push to try the solution...

[EdwardT]

Hi Finnertyd,

Thanks for the response. I'm sorry to hear that you're still experiencing this. To isolate the issue, could you try doing a 2 minute power cycle on all of your devices?

Thanks,

Edward

[EdwardT]

Hi Finnertyd,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Finnertyd,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward