12-27-2021 03:10 PM
I have a new nest point which never pulsed white light for setup and factory button reboot didn't work either. Any other suggestions or do I return just it? The power is fine, the lights on top are solid white. Thanks, Matt.
12-27-2021 06:24 PM
Return it as it will save you time and frustration.
12-28-2021 11:48 AM
Make sure you are following instructions carefully. Factory reset can take up to 10 minutes.
Factory reset guide:
Set up guide:
12-28-2021 12:42 PM
Understood, but the blue light never came on and the reset didn't take whether I tried powered on or off, Thanks, Matt.
01-04-2022 01:26 PM
Hey, ViewParker.
I just wanted to check in real fast to see if you were still needing help on this or if you were able to get this sorted out. If you're still having issues, please let me know and I'll be happy to help.
Thanks!
01-04-2022 01:36 PM
I took prior advice and returned it, so I am good, thank you.
01-11-2022 02:19 PM
Thanks for the update, ViewParker. I'm sorry we weren't able to help you out on this one. If you need anything else, please feel free to open up a new thread. As we have our answer here, I'll go ahead and lock the thread.
Thanks.