New Nest Point Not Pairing

[ViewParker]

I have a new nest point which never pulsed white light for setup and factory button reboot didn't work either. Any other suggestions or do I return just it?  The power is fine, the lights on top are solid white.  Thanks, Matt. 

[Razor2]

Return it as it will save you time and frustration. 

[olavrb]

Make sure you are following instructions carefully. Factory reset can take up to 10 minutes.

Factory reset guide:

• https://support.google.com/googlenest/answer/6246619?hl=en

Set up guide:

• https://support.google.com/googlenest/answer/9548301?hl=en

[ViewParker]

Understood, but the blue light never came on and the reset didn't take whether I tried powered on or off, Thanks, Matt. 

[Jeff]

Hey, ViewParker.

I just wanted to check in real fast to see if you were still needing help on this or if you were able to get this sorted out. If you're still having issues, please let me know and I'll be happy to help.

Thanks!

[ViewParker]

I took prior advice and returned it, so I am good, thank you. 

[Jeff]

Thanks for the update, ViewParker. I'm sorry we weren't able to help you out on this one. If you need anything else, please feel free to open up a new thread. As we have our answer here, I'll go ahead and lock the thread.

Thanks.