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New router

ISD
Community Member

I changed my broadband provider and can’t now connect my google nest. The instructions on the internet say open settings and scroll down to google nest- it’s not there so I’m a bit stuck. Can anyone help please? Thank you. 

4 REPLIES 4

Juzdu
Bronze
Bronze

I'm guessing you're connecting your Nest router to your provider's router?  Having 2 routers can be a real problem if you're not a tech guru.  Any chance you can connect your Google Nest router directly to your modem, bypassing your provider's router altogether?  Or are they one and the same thing?  If so then talk to your provider.

Jeff
Community Specialist
Community Specialist

Hi, ISD.

Sorry you're having issues getting your network set up with the new ISP. I wanted to check in real fast to see if you were still having issues with that and if you saw Juzdu's reply there. If you can let us know a bit more about the setup you're dealing with, I'm sure we can sort it out with you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks