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Not finding device

Stacytrep
Community Member

We are tryI to add another mesh WiFi to our home and the router is not locating the new device when they are plugged in with the given cable. 

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

How did you connect the new device by cable: To your modem/ ISP router (wrong), or to the main/ master Nest Wifi LAN port (correct)?

Relevant info:


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@Stacytrep, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Stacytrep,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Stacytrep,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward