Not working with ISP

[tjcbsn]

I have the IP address, Subnet Mask, Gateway, and DNS numbers provided by my ISP. I enter them in through the app and they don't actually save. What am I missing? 

[olavrb]

Here are some relevant guidance:

• https://support.google.com/googlenest/answer/9548301?hl=en
• https://support.google.com/googlenest/answer/6246630?hl=en

And since you tagged iOS:

Make sure you have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).

Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).

Does it still not work? What ISP, what brand and model on the modem? Do you have any other boxes hooked up between Nest Wifi and the internet, like a switch or a router?

[Jeff]

Hi tjcbsn,

I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hi again, tjcbsn,

I'm just checking in once more to see if you were still looking for some help on this. If so, just let us know.

Thanks,

Jeff

[Jeff]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff