Just as an update, we're still looking into this issue and as of yet we don't have a solution. I just wanted to touch base so you would know that you haven't been forgotten. In the meantime if anything else changes about your situation, please feel free to update us in the thread. If anyone is seeing improvement as a result of continued troubleshooting, please feel free to share.
I am having this issue too. The app advises the network is offline but I still have full connectivity on all devices.
Home app reset didn't fix this. I have also restarted the router and it shows online again after each restart but then after a few hours it shows offline again.
I left it showing offline for a few days and it came back online again itself eventually without the need of a router restart. I will continue to monitor to see if it shows offline again.
Morning everyone, I am also experiencing this issue.
I tried resetting the home app cache, uninstalling and reinstalling, and none of that worked. I unplugged the router and replugged it back in and it at least in this moment is properly showing in the app.
Per the information from everyone else, I'll have to see how long this lasts...
Awewsome stuff, LavvyHeid. Obviously if anything changes, definitely let us know, but I'm happy to hear it working well.
Hi, kage012. I just wanted to check once more to see if you still needed help on this. We'll be closing up the thread soon, but I'm happy to keep it open if you or anyone else still needs some support here.
This seems pretty similar problem as I have, the Points (and speakers, hub, and Chromecast) appear to be offline on on Google Home -app, yet they're pretty much online and the wi-fi services (and Google Assistant on each device) are working fine.
Still, as the devices are "offline", I cannot stream any audio to them not configure any speaker groups.
More on my issue here: