Poor coverage with neat pro

[Ryan0047]

Hi, 

I have had nothing but problems with coverage in my house. I pay for Xfinity with 1,000mbps. I had the old nest wifi and had poor coverage. Best buy came to the House, they did not test anything but said my network is congested (45 devices connectes). They suggested nest wifi pro. So I got that. Still horrible coverage and even worse now that I have this. One Pod is plugged into modem. My Xbox was hard wired in and got 950 Mbps. The farthest point from my house only gets 32 Mbps wifi. And a Roku device 15 feet away in the next room from the modem only gets 15mbps. In addition the most we have gotten off wifi is about 300. I am losing between 4 and 600 Mbps. Yes I know Xfinity slows things downs that's why the big range. I also know hardwired is the best buy something is not right. I changed some settings on the nest pro and still same problem. I have three pods and one shows "great connection," and one shows " good connection" and we are still loosing speed. Any thoughts. 

I did look it up, I am in California and my house was built in 78. There is a chance the original interior paint has lead in it. 

[olavrb]

I'd go the hardwired, a.k.a. "wired backhaul" route. If pulling ethernet cables everywhere ain't desirable, maybe you have existing coax cables which can be used with MoCA (ethernet over coax)? Or ethernet over powerline?

You can test it first by using some long ethernet cables just on the floor and through the doors. See if that improves your experience, before investing in equipment and man hours.

[Ryan0047]

Because of the cost we are looking at that as a last resort. However it's looking more and more like that. However it does not really solve the wifi issue unless we put a access point in each room of the house. 

[LovelyM]

Hello everyone, 

Thank you for being helpful, @olavrb.

@Ryan0047, thanks for reaching out and sorry for the delayed response. I want to see if you are still in need of any help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Sincerely, 
Lovely

[Ryan0047]

I am still having the same issue. It's not been fixed 

[LovelyM]

Hi Ryan0047,

Please change the placement of your Google Nest Wifi Pros so that there's minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) on your devices. You may also change your Wi-Fi password and turn off Preferred Activities if you have it enabled. See these helpful links for more information:

• Where to place your Wifi devices
• Change Wi-Fi password
• Set preferred activities

Cheers,

Lovely

[Ryan0047]

Good morning, 

Thanks for the info, we have moved devices around a couple times and it's been no help. In fact we have them in the best place for performance. 

We do not have any preferred activities on. The password, any chance you would know why that would work. We have over 40 devices hooked up to it including smart plugs. That's going to take a bit to change all the log in info. I am willing to do it, I just don't understand how that would help. 

We have ran multiple tests of the system including one yesterday and we're still getting extremely poor coverage of less than a hundred which is worse than the generation 1 nest mesh system that we had before this

[LovelyM]

Hello Ryan0047, 

Please run through a 2-minute power cycle on your modem and Google Nest Wifi Pro devices. Here's the guide:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem, then to your router and points.

If the issue persists, check out this article: Troubleshoot slow internet on Google Nest Wifi or Google Wifi.

Best regards, 
Lovely

[Dan_A]

Hello there,

I'm jumping in to ensure everything is good here. Have you seen Lovely_M28 last response? Let us know of the answers so we could take a closer look at them.

Kind regards,

Dan