Poor upload speed on Google Nest WiFi router. Download is fine.

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Mr. Hudson 

I have poor upload speeds through the Google Nest WiFi router both over wifi and hardwired to the Ethernet port on the main router. The download speeds are fine over WiFi and hardwired. 

  I can bypass the router by connecting directly to my desktop computer to the fiber optic NID and upload speeds are as expected. So no problem there with the ISP, their hardware, or my cables.  Note I have fiber to my house. Up until a few days ago the speed test history via the Google home app showed all was well... averaging about 800 up and down. Then 4 days ago it showed an upload of <30mbps. Was normal the next day and then bad for the last two days. I've factory reset the router and still have poor upload speed. 

The problem seems to be with my Google Nest WiFi router.  Was there a bad update that was pushed a few days ago?

[sliderkb2]

Im having the same issue and just made a similar post. Are you using ATT Fiber? If you prioritize a device in your google home settings does the problem go away for that device?

[Joakim]

I had a similar after my Nest WiFi router from an asymmetric DSL connection to a newly installed symmetric fiber connection. The upload rate seemed to be stuck at the old 50 Mbit/s speed. However, after running the speed test from within the Google Home app, the router reported the full upload speed (of 250 Mbit/s) and also started providing it to devices connected to it.

[Jeff]

Hi, all.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[sliderkb2]

Jeff Ive had this open since September with no real update. Why would you lock the thread if there are still contributions to be made? Is there any ETA on a new fix? Can you tell me if google would be willing to refund me for the issues?

[Jeff]

Hey, sliderkb2.

We won't lock the thread if there's activity. We do have some other threads where people are reporting the speed issues on the WiFi network and it is something that is still being looked at internally. I know it's frustrating and it's been a long wait.

If you want to contact support directly, you can do that here: https://bit.ly/3o1aRK5. They would be able to let you know what options you have in regards to replacement or refund eligibility.

Thanks.

[Jeff]

Hi, sliderkb2.

I just wanted to reach out to see if you were able to connect with support and to see if they were able to get you moving in the right direction on this.

Thanks.

[sliderkb2]

Ive reached out but they wont refund me nor will best buy because I waited too long. Very disappointed to be considering noone from google has been able to fix the problem. They are going to send me a new 2 pack and hopefully ill be able to sell it. I appreciate the follow up @Jeff and I know this isn't your fault but its absolutely shocking that this has gone on as long as it has.

[Jeff]

Hey, sliderkb2.

I'm sorry how this has worked out for you. I can tell that it must be frustrating from a lot of angles. I'm hoping that we can come up with a fix so you're not stuck in a bad situation. I'll keep pushing from my end as I can.

Thanks.