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Problem when adding a Nest Wifi-point

andypanda19
Community Member

Hello,

I have just factory reset my Nest Wifi Router and its running wifi OK. So far so good.

The problem starts when I try to add a Nest Point.

To add my Nest Point I open up the Google Home app on my iOS device. I add the device, scan the QR code and it starts setting up a Mesh Network but it fails with the message:

"Handlingen kunne ikke fullfores. (googlemac_iPhone_Home_Wifi
_Operations_Impl_Impl.PollForC ompletionOperationImpl-feil 0)"

I have tried many times. Moved it closer to the Router. Deleted the app, reset the Router and the Point many times...

Any ideas what it could be?

Skjermbilde 2024–02–08 kl. 18.29.12.jpeg

1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

As you're using an iOS device for setup, I'd recommend checking these steps:

Troubleshoot setup with iOS - Google Nest Help