09-28-2022 07:32 AM
We have Spectrum that was originally 100mbps with 1 google router with 2 nodes/points. They are about 32 feet and 20 feet line of sight from the modem/router. With this set up I got 98mbps at a wireless connected desktop downstairs from the modem. When we upgraded to 300mbps we also got a new modem which shows 300+ at its' location. I expected to see an increase in the downstairs wireless connected computer but nothing changed. The wireless antenna is capable of handling a much faster speed. We then checked to see how many devices were on the "system" and did move some of the smart home items to the guest network. We still didn't see any change on the wireless connected computer. I would logically expect to see some improvement, but then we all know tech isn't always logical. Can someone help? We have attempted to contact customer service 3 times, all three time we were cut off thru no fault/strength of our signal. We have NOT received a call back.
09-28-2022 08:00 PM
When Spectrum increased the speed of my service, I had to reboot both the modem and router to see the full speed. Perhaps it's the same for your situation?
10-01-2022 04:11 AM
Rebooted several times, nothing changed
10-01-2022 10:13 AM
Hey folks,
Thanks for posting — let's see what's going on.
How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Mel
10-04-2022 11:44 AM
Hey everyone,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Thanks,
Mel
10-05-2022 11:46 AM
Hey there,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Mel
10-05-2022 12:27 PM
did all of that to no avail. I have no problem getting the 300 + speed near the modem or on wired connections. The whole problem comes from the google WiFi mesh. It should handle it!
10-05-2022 01:53 PM
Hi bezeemom1,
Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?
Thanks,
Mel
10-08-2022 02:03 PM
Hey bezeemom1,
Checking back in — have you had the chance to fill out the form?
Best,
Mel
10-11-2022 02:04 PM
Hi bezeemom1,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
10-12-2022 04:47 PM
Hi bezeemom1,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Mel