We have Spectrum that was originally 100mbps with 1 google router with 2 nodes/points. They are about 32 feet and 20 feet line of sight from the modem/router. With this set up I got 98mbps at a wireless connected desktop downstairs from the modem. When we upgraded to 300mbps we also got a new modem which shows 300+ at its' location. I expected to see an increase in the downstairs wireless connected computer but nothing changed. The wireless antenna is capable of handling a much faster speed. We then checked to see how many devices were on the "system" and did move some of the smart home items to the guest network. We still didn't see any change on the wireless connected computer. I would logically expect to see some improvement, but then we all know tech isn't always logical. Can someone help? We have attempted to contact customer service 3 times, all three time we were cut off thru no fault/strength of our signal. We have NOT received a call back.
Thanks for posting — let's see what's going on.
How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?