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OnHub after December

Lop
Community Member

Hi, 

i just read that after December with my Onhub I will not be able to « add additional Wifi devices » . What does that mean ? If I get anew device after December and i enter the SSID and password, will it get an IP address, yes or no.

Thanks

1 Recommended Answer

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Lop 

I suspect they may mean you won't be able to add additional access point devices (e.g., Google WiFi or OnHub units). Client devices should still connect if they have the password.

View Recommended Answer in original post

12 REPLIES 12

MichaelP
Diamond Product Expert
Diamond Product Expert

Hello @Lop 

I suspect they may mean you won't be able to add additional access point devices (e.g., Google WiFi or OnHub units). Client devices should still connect if they have the password.

Lop
Community Member

Thanks a lot, that was my guess also.

Jeff
Community Specialist
Community Specialist

Hey Lop,

 

What MichaelP said is correct. The OnHub devices will function and provide a wireless signal, but they won't be manageable through the Home app. If you have your system set up with OnHub devices, they'll still function as normal, but you wont' be able to add new points or change settings. Let me know if you had any other questions.

 

Thanks,

Jeff

Lop
Community Member

Thanks a lot for your answer. So I think I will keep my Onhub for the time being, I will not really miss the updates (the last one was october 2019, the support was nearly drop three years ago) . I will wait to see what will add the Google wifi pro, I am not in a hurry, the Onhub serve me very well all these years in giving very good wifi in my quite large house.

Jhonleanmel
Community Specialist
Community Specialist

Hey folks,

 

@Jeff, thanks for the helpful response.

@Lop, we appreciate your patience and understanding. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,
Mel

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Lop
Community Member

Thanks Jhonleanmel, you provide the answer for my question. Now I will see for the replacement , but not in a hurry as my Onhub will still provide wifi in my big house ( it is more powerful than the google wifi device)

Jhonleanmel
Community Specialist
Community Specialist

Hi Lop,

 

You're welcome. Let us know if you have additional questions ― we'd love to help.

 

Best,
Mel

Hi Lop,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Lop
Community Member

Thanks for following up. Best regards.

laurent

Jhonleanmel
Community Specialist
Community Specialist

Hey Lop, 

Awesome — glad to hear that and thanks for getting back to us. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel

Hi Lop,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel