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Reconnect Points

carolinacoast
Community Member

I had the network set up, working as-expected. Disconnected everything. Reconnected the Router, had to do a Factory Reset. Now the new network cannot find my access points. Help needed.

 

 

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert

Was it your ISP router or your primary Nest Wifi Pro router that you reset?

It was my Nest WiFi Pro router.

carolinacoast
Community Member

Update: PROBLEM SOLVED. I had to Factory Reset each Access Point. There is a button on the bottom of each Access Point device that you must press and hold. (I did not realize this / I did not know how to Factory Reset the Access Points). I summitted a Google Help form and a technician called me immediately and told me this (how to Factory Reset each Access Point) and I was back up in 10 minutes.