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Replacing the router on my google wifi setup

myidaho
Community Member

I purchased a 3 unit Generation 1 Google Wifi in March of 2018.  Recently, I have been getting intermittent interruptions in my TV streaming and computer internet connection.  After talking with my cable company and doing some testing, I am convinced the google router is starting to malfunction.  My Google Wifi installation only used two of the access points.  I have a third which has never been used. 

My first question is: can I replace the malfunctioning unit with the never used access point?  Theoretically should fix the problem.  

My second question is: what is the process to switchover to the new unit?  I have a new cell phone and do not have the google wifi software installed on it.

 

9 REPLIES 9

myidaho
Community Member

I think I found my answer on how to switch out and set up.  See below:

https://support.google.com/googlenest/answer/7183148?hl=en

Google wifi has worked very well in my home and I'm not interested in buying the Generation 2 Nest.  Hopefully, I can get a few more years of use out of this setup.  If not broke, don't fix it!  errr, yes, fix the router portion by a switch out but leave the rest alone.  I am troubled by the connectivity complaints I see for the Generation 2 Nest

myidaho
Community Member

Looks like the answer to changing out a google wifi point is described here:

https://support.google.com/googlenest/answer/7183148?hl=en

Should work for Gen 1, pre 2020 update, correct?

Hope this works as I do not want to purchase a Gen 2 Nest...  See and read too many complaints on connectivity...

olavrb
Platinum Product Expert
Platinum Product Expert

All Google Wifi and Nest Wifi pucks work with each other.

Replacing the main unit requires you to factory reset the whole network inside the Google Home app, then set up a new network from scratch. If you use the same network name (SSID) and password, all your devices should reconnect automagically.


I don't work for Google.

myidaho
Community Member

Gave it a good try.  Could not get things setup with Google home app and new Nest router.  Decided to box up the Nest router for return and run with the original google wifi till it drops.  I don't need any of the special functions of Google Home, a nice flexible app for those with lots of devices but sucks for just a wifi network.  The original software was miles better and so slick and easy to set up...  When google wifi dies, I'm looking for a different company.

Jeff
Community Specialist
Community Specialist

Hey, myidaho.

Sorry about the frustration you've been having here with the Google WiFi setup. I just wanted to let you know that we have a new firmware release that is starting to roll out now and it might help clear up some of your issues. There's nothing you need to do in order to update, it will download and install automatically. The rollout is happening now and should be pushed to all users within the next couple of weeks. If you get that update and don't see any change here, please let me know.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, myidaho.
Just to give a bit more info, the update version for both Google WiFi and Nest WiFi will be 14150.43.80. If you are seeing a different version number when you check in Google Home, you have yet to receive the updated firmware. Let me know if you have any questions about that.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, ssray73.

I know we have been waiting on that update, but it's been a while since we've checked in. I wanted to see if you got that firmware release and to see if it improved anything on your end. If you're still waiting for the firmware, it should arrive real soon. Let me know if you have seen any changes on your network.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks