Router issues

[TomAdams7797]

Router will not connect to internet. Reset to factory default still no connection

[JustineG]

We are having the exact same problem. 

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

• Are you trying to set up the Google Wifi router?
• What's the light status of your Google Wifi?
• Can you check if you can access the internet while connected to your Google Wifi's temporary setup network?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[JustineG]

I got my problem resolved with a Google tech and our ISP, but it was a struggle. Next time this happens my first request will be for our ISP to reprovision our modem. That seemed to be the magic bullet. 

[EdwardT]

Hi JustineG,

Thanks for the update. I'm glad to hear that you were able to get it fixed. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi JustineG,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[JustineG]

Thanks for checking. We put the router and modem on a battery backup/UPS to try to prevent the surges that seem to trigger the issue. So far so good. 

[Jeff]

Hi JustineG,

Thanks for letting us know things are working for now. We can leave this open a bit longer to ensure that the resolution sticks. I'll follow back up with you in a few days. If anything goes wrong, just let us know.

Thanks,

Jeff

[EdwardT]

Hi JustineG,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Princesss]

Hi JustineG,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess