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Router not connecting

Ebutton
Community Member

I've done a factory reset when my internet went down. Rebooted everything multiple times. Inter is connected but router flashing slow white. Can't get it past slow white. No connection.  Can't believe Google doesn't provide any chat or phone support. Probably need to abandon Google altogether. 

 

 

6 REPLIES 6

David_K
Platinum Product Expert
Platinum Product Expert

Google does offer chat or phone support for Nest Wifi.

If you'd prefer to do that, head here: Contact Us - Google Nest Help

  1. Select Wifi at the bottom of the first drop down (you may need to scroll to see it).
  2. Enter a brief description of the issue > Next > Other > Next step > Next step > Next step.

You'll be presented with the available support options.

MplsCustomer
Bronze
Bronze

@Ebutton 

Use this link to contact Support; on the "Resources" page, just click "Next step" to get to the contacts options:

https://support.google.com/googlenest/gethelp

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @David_K, @MplsCustomer and @Dianahemes.
@Ebutton, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

LovelyM
Community Specialist
Community Specialist

Hi all,

@MikeClark, I appreciate the additional suggestions.

@Ebutton, please let us know if you have already tried the troubleshooting steps above. We want to make sure your Google Nest Wifi router is back up and running.

Cheers, 
Lovely 

AbigailF
Community Specialist
Community Specialist

Hello folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
Thanks for the help, @LovelyM.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi