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Router or Google Home app issue?

Blair77
Community Member

Hi there,

 

During the night I noticed I couldn’t connect to my child’s Snoo application - upon looking further it seems to be an issue with the Google home app or router. My router and points all seem to be connected and show a white light, however when I go to the Google home app it shows that my router is offline. The internet seemingly works fine but I cannot speed test, mesh test and my cameras all say offline. I also have no functionality in the app - I can’t enter my password without it timing out, and I can’t play with settings.

 

Any ideas? 

thanks 

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Reboot your phone and your router.. then try again, report back the results please!