08-14-2022 09:42 PM
See photo. Why offline? Does that mean the router isn’t functioning as a Wi-Fi receiver?
08-16-2022 05:03 PM
08-16-2022 05:14 PM
I have the same issue. The app shows points not connected but the Speedtest shows “blazing speeds”
08-16-2022 05:16 PM
Once I did those changes I mentioned in that thread I haven't had that issue. It's worth a try to see if doing at least the IPV6 and UPuP settings to on.
08-18-2022 05:46 PM
Hi folks,
@78912, thanks for the help!
@StreetSpirit and Gerrydir, thanks for reaching out. How's it going? Were you able to try the steps provided by 78912? Keep us posted.
Thanks,
Edward
08-18-2022 09:27 PM
I disconnected everything inc NBN/swiches/all hard wired connections/power. Factory reset all wifi points and started from scratch. Now the internet is fine 350 down 50 up. All laptops/phones/tvs/ipads work fine in those on ios16 beta. Even my Tesla can see the home network and the security cameras Changed the wifi settings as advised. Reinstall the Google app. Everything works but the app says no internet and cannot run speedtest from the app but can from a laptop.
08-23-2022 04:42 PM
08-25-2022 05:06 PM
Hi Gerrydir,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-26-2022 05:09 PM
Hi Gerrydir,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward
08-18-2022 11:15 PM
I have suspected all along that this was more an app issue rather than a device issue. The steps you have taken certainly seem to suggest this is the case. It will be interesting to see if this issue we have had changes with the next GH app update