Says it is already paired

[Cdjoiner]

Trying to connect new phone to nest camera. Says that it is already paired and must disconnect. But I don’t have the phone anymore

[MplsCustomer]

@Cdjoiner 

What exactly are you trying to do? Phones do not get "paired" to Google Nest cameras.

If you are trying to connect your Google Nest camera to a different Google Account in either the Google Nest app or the Google Home app, you will first need to remove the camera from the old account and do a factory reset.

If, on the other hand, you simply want to connect to your camera using the Google Account you were previously using, you simply need to log into the Google Nest app or the Google Home app using the Google Account you were previously using.

[LovelyM]

Hello everyone, 

@MplsCustomer, thanks for the help here.

@Cdjoiner, I wanted to follow up and see if you are still in need of help. Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Lovely

[LovelyM]

Hi Cdjoiner,

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Regards,

Dan