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Setting up Google Nest wifi: DNS resolution failed

MM_15
Community Member

My wifi is not working.  I connected directly to the modem and we have internet.  I did a factory reset on our Nest (as we have done in the past when this happened).  I am using Google Home app to setup the Nest.  I go to setup new device and I get this message: "DNS resolution failed for googlehomefoyer-pa.googleapis.com:443".  I looked this error up and someone said to connect your phone wifi to the Nest and then setup will work.  The problem is it asks me for the Nest password, which I have no idea what this is.

Does anyone know what to do to correct this DNS error?  We are getting frustrated with the Nest because our wifi seems to go down every other month.  We have to factory reset the Nest and setup all our devices each time.  Very frustrating.

7 REPLIES 7

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds like something you should ask your ISP about, those are likely responsible for the DNS name resolution in this case.

What modem do you have, is it bridged? / What WAN IP address does your main puck get? Can be seen in the Google Home app, or by going to following URL in a web browser while connected to Nest Wifi:

This URL ^ should also say what DNS servers you get from your ISP.


I don't work for Google. I'm here to help and learn more.

Jeff
Community Specialist
Community Specialist

Hi, MM_15.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
- Jeff

Jeff
Community Specialist
Community Specialist

Hi again, MM_15.

I'm checking in once more to see if you still needed some help here or if you got this worked out.

Thanks,

- Jeff

MM_15
Community Member

Apologies for the delay. This has been worked out. 

Jeff
Community Specialist
Community Specialist

Great news, MM_15. No worries about the delay, I'm happy it was resolved. Before marking this as complete, is there anything else you might need?

Thanks,

- Jeff

EdwardT
Community Specialist
Community Specialist

Hi MM_15,


It's us again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi MM_15,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward