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Original Poster:Cheryl Goodell
The setup process will not complete. I've tried two different iOS devices, and the connection "failed" every time we got to the point of scanning the QR code. So I tried "continue without scanning, and it fails, as well. I found an article prompting me to look for the "setup" SSDI and passcode. That network was available on all my devices and works. So clearly the router is functioning, but setup will not complete. That means I cannot give a name and password to my home network, which makes it unsafe. I already tried the backdoor approach of trying to rename the "setup..." network, but there is no "WiFi" in settings on the Google Home app, and no router shows up on the list of devices. But the router is clearly sending out a signal; we can access to the "setup..." network. I assume the device if faulty and needs to be returned, but if there's something else for us to try, we're all ears.
Just one quick final check in here. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.