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Something went wrong while adding wifi point to your wi-fi network

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Jinwoo Kim 

 

Hi,

 
I'm facing an issue while installing my new  "Nest Wifi Point".
 
1. Issue: 
The message "Something went wrong" comes while "Adding Wifi Point to your Wi-Fi network" and not able to add the point. 

2. My environment
The existing 2 Nest routers are working well only the Point is failing. 
 
3. What I tried.
 1) Factory reset the Point.
 2) Factory reset the existing Routers and the Point 
 All fails
 
Please help me!
 
5 REPLIES 5

rgaila
Community Specialist
Community Specialist
Hello, Jinwoo.
 
Sorry for the issues you're having getting your WiFi point set up. I know that can be frustrating to deal with. Let's see what we can figure out to get your point online.
 
There can be a variety of reasons why a single point won't connect, but once the issue has been found, it's usually an easy fix. One of our other Community Specialists wrote a great guide for people to refer to when they have these issues. That message can be found here: https://support.google.com/googlenest/thread/46968340/google-nest-wifi-point-cannot-join-existing-ne...
 
Take a look at that guide and see if any of those suggestions apply to your situation. If you are still having issues, please let me know and we can look deeper at things.
 
-From Jeff Prime, Community Specialist.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here as activity has trailed off. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

anindamaitra
Community Member

Hi, that support link just goes back to the community home page. Is there a different link? Having the same problem

ryanjn
Community Member

Same problem with a brand new nest router and point. Router works fine, point will never connect/finish setup. Can't find any solution. Have hard-reset multiple times. Will be boxing it back up and returning it unfortunately!