Speed drop on google fiber when hard wired

[btruk33]

Hello,

I'm running speeds of 896 Mbps on the main router.  When I plug into a switch, the speed drops to well below 100Mbps.  There are not many devices on the network, why the big drop? 

[tripleshot]

Inspect the switch.  It is highly likely that your switch is limited to 100 mbps.  Upgrading to a Gigabit switch ($15-30 on Amazon for a 5 port) is your solution.  

[btruk33]

I definitely have a gigabit switch, I’ve even tried a couple. They are all unmanaged. I could try a managed switch , but I’m not sure that would change anything. 

[tripleshot]

My switch is unmanaged too. That's not the problem. Thank you for clarifying that it is a gigabit switch. How old is the computer?  Inspect the make and model number and look up the specifications online. They usually are widely accessible. What's the maximum speed of that port?  I ask because discount models or old model cut corners on price here and should be updated. Hopefully it's a desktop where you can easily switch the port out with a faster one.

Assuming that's not the problem, there are a few things that can affect the speed. The maximum speed link I gave below goes over that in detail so I won't do it here. For example if you go to a website that's being privately hosted that only pays for a hundred megabits a second, that's the most they are going to upload  when interacting with that website.  That website is the bottleneck.  That's unusual these days but it's still possible.

Assuming it's not that, I would start with making sure that the computer software is fully up to date, and power cycling the Fiber Jack on the wall and the router.  >>>

https://support.google.com/fiber/answer/11219179?hl=en#zippy=%2Cmanually-check-and-reset-your-fiber-...

[tripleshot]

The most important factors in determining wired connection (Ethernet) speeds are:

• Is your computer capable of gigabit speeds? True for most computers manufactured after 2009
• Does your computer have an Ethernet connector? Most recent laptops don't have one; they require a USB to Ethernet adapter
• If your computer requires a USB to Ethernet adapter, is your computer capable of USB 3.0? True for many computers made after 2013

[tripleshot]

Additionally, inspect the desktop/laptop specifications.  If the hardware is dated, its ethernet port could also be limiting the speed.  Here is a resource to see the approximate dates of computers and the speed typically available on the computers from that era.   

https://support.google.com/fiber/answer/6250056?hl=en#zippy=%2Cmobile-devices-wi-fi

[btruk33]

My computer is only 1.5 years old, I believe that it should be able to handle these speeds (It is an HP Elitebook 745 G6). I do have it plugged into the HP thunderbolt dock, I could try it without that though. 

[EdwardT]

Hi folks,

@tripleshot, thanks for the help!

@btruk33, I'm sorry to hear that you're having an issue with your internet speed. I'd love to know more about this. Are you using Google Wifi as your router? Looking forward to your response.

Thanks,

Edward

[btruk33]

Yes, Google wifi is my router. I'm wondering if it might be limited by my computer. I'm probably going to explore that more- even though my computer isn't very old. I would think that hard-wired, it should be running more than 100Mbps. 

[Jeff]

Hi, btruk33.

It's been some time since we were looking into this, but I wanted to check in to see if you were able to figure anything more out with your computer or the situation in general. If you're still having issues, let us know and we can pick things back up.

Thanks,

- Jeff

[EdwardT]

Hi btruk33,

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi btruk33,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward