Streaming drops from iMac to Apple TV using 1st Gen Google Wifi

[Kentmcp]

I have many movies in my iTunes library and I share the library to my LAN. My iMac is located on the main level of my condo connected to Google wifi access point in the same room. My TV room is on the lower level. All devices are connected to my LAN by wifi. My wifi is provided by the 1st generation of Google wifi mesh router. Google wifi consists of router connected to Xfinity modem on lower level, family room access point on lower level, main living area access point on main floor, and office access point on main floor. Google Home says the mesh system has great connections.

Randomly my movie will stop streaming from my home library. I can immediately reconnect to it and start playing again but it will disconnect again. Is my only option to fix this to use Ethernet rather than Wi-Fi?

[Jhonleanmel]

Hey Kentmcp,

Thanks for posting — let's see what's going on.

Are you using a modem/router combo from your Internet Service Provider (ISP)? Also, do you have any paused devices?

Give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey Kentmcp,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Kentmcp]

Installed a wired Ethernet network which gives me at least 10 times better throughput.  Hopefully that resolves the issue. 

[AbigailF]

Hi Kentmcp,

We appreciate your update. Let’s monitor it for now. Feel free to reply to this thread in case there are any changes. We’ll be here to help out.

Regards,
Abi

[AbigailF]

Hello Kentmcp,

We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.

Cheers, 
Abi

[Kentmcp]

You can close this thread. The combination of wired Ethernet and a couple a power saving setting changes on my iMac and my movies all play without interruption again. Thanks.

[AbigailF]

Hey Kentmcp, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Abi