11-26-2021 05:21 PM
Hey Google guys.
Just an idea. A lot of devices can only connect to 2.4 GHz band. Would it be possible to add an option to temporarily disable the 5ghz band for like 15 minutes. It would save people a lot of time and make setting up new devices so much easier in the future
01-07-2022 01:32 PM
I'm sorry for the late reply here, but I wanted to make sure we addressed your comment. While there's no way to disable the 5GHz band on the WiFi points or router, most devices will still connect to the 2.4GHz band as both are actually running simultaneously. Every once in a while a device does struggle to connect, and in that instance I can see how your suggestion would be useful. I can pass your suggestion on to our internal teams for consideration.
If you have any other questions, please let me know and I'll be happy to help you out.
01-21-2022 02:38 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
01-24-2022 10:57 AM
I think you are missing the point both devices need to be on the 2.4 GHz in order to connect New devices using the phone
if one is on 5 GHz and the other is on 2.4 it just doesn’t work
01-27-2022 02:39 PM
I see what you're saying now. So your actual issue is that one device is running at 5GHz and the other at 2.4GHz. Ok, this sounds like a strange workaround, but I have seen this work. You can sort of trick your 5GHz device to being connected to the 2.4GHz by moving to the edges of your mesh network. Since 2.4GHz has a longer range than 5GHz, if you get to the edges, it will be on the 2.4GHz band. Out on the edges, you can perform the setup and then move the devices back to where they will be used normally and they should respond normally and connect as needed.
02-03-2022 10:53 AM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
02-14-2022 12:24 PM
It looks like we've slowed down once more. Unless anybody still needs help, we'll be locking this soon. Let me know if you need anything else so we can keep this open if needed.
02-15-2022 01:58 PM
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.