11-17-2022 01:54 PM
The router keeps losing connection all the time. Sometimes it appears that is working on Google Home, but it actually isn’t. When I try to run a speed test, it fails.
and oddly, I should be getting notifications when the connection drop out , but I am not. I have not received a single notification so I can’t “prove” that nest pro is having problems daily
is anyone not getting these notifications either, even if all the setting asking to receive loss of connection notifications?
11-17-2022 04:08 PM
This happened to me also. The light would just slowly pulsate yellow and unplugging/re-plugging didn't help. App showed mesh network was great, but I could tell from the light it wasn't. I ended up resetting the Wifi point device and setting up again. After the firmware update, things have gotten better and no outages so far.
12-20-2022 01:12 PM
Thanks for posting — let's see what's going on.
Are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
Remove any special characters in your network name and password.
Turn off IPv6.
Change your DNS server into 220.127.116.11 on the primary and 18.104.22.168 on the secondary server. Hit the save/ floppy disk icon on the upper right.
Unplug the power from your Nest Wifi Pro devices for 2 minutes.
If the issue persists, try factory resetting your network.
Let us know how it goes.
12-24-2022 04:37 PM
We’d like to check in again in case you have any further questions or concerns. Feel free to reply to this thread and we’ll help you out.
12-25-2022 05:20 PM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.