The wifi points regularly disconnects from the router.

[abellaj]

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Original Poster:Paul Waring 9936

Turning off and on the router. Restarting the router. Restoring factory setting. Renaming the network. Nothing seems to fix it.

[abellaj]

Hi, Paul.

Sorry for the troubles you're having with your WiFi points. I am sure that's a frustrating experience to deal with. Let's see what we can do to sort this out for you.

Thanks for letting me know what you have tried so far. In this help article, there's a specific section about WiFi points not connecting. Take a look at that here: https://support.google.com/googlenest/answer/6250834?hl=en#zippy=%2Cfix-a-mesh-wifi-point-or-additio...

Additionally, could you run a mesh test on your network and check the connection strength between your router and points?

If that doesn't get you sorted out, please come back and let me know and we'll look deeper into the issue. Thanks.

From: Jeff

(Community Specialist)

[Jeff]

Hey, Paul.

I'm just following up on this real quickly to see if we were able to resolve this or to see if there's anything else we needed. Let me know if there's more I can do.

Thanks

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS