Treadmill buffering issue

[Bsmithlv]

I have a treadmill that streams videos for workouts.  Last 6 months been dealing with it buffering in the middle of a workout.  As an example of worst case scenario, 90 seconds in, it buffered for 19 mins.  Obviously, this is terrible.  The app this runs through suggested that I connect the treadmill to the 2.4 connection but not seeing anywhere on my treadmill or nest mesh app on how to assign this.  I saw a few other posts similar that said to turn off wpa3 security and that's never been turned on.  Nothing has changed in the last 6 months on my end so not sure how to fix this.  

[AbigailF]

Hey Bsmithlv,

Thanks for posting — let's see what's going on. 

A quick question: are you using a modem/router combo from your Internet service provider (ISP)? 

Give these steps a try:
 

• If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
• Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
• Remove any special characters in your network name and password.
• Turn off IPv6.
• Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
• Unplug the power from your Google Wifi devices for 2 minutes.
• If the issue persists, try factory resetting your network. Take note that this will delete all network data.

Let us know how it goes.

Best,
Abi

[AbigailF]

Hi Bsmithlv,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Thanks,
Abi

[Bsmithlv]

I just made the changes above.  Discounted them because it seems that it's for a modem/router combo.  I have a separate modem.  Just replaced the modem yesterday and still having issues.  

[AbigailF]

Hello Bsmithlv,

Thanks for the update. My apologies for the late reply. I have a few questions: did you replace your modem with another modem/router combo? If so, did your Internet service provider activate it already? 

We'll wait for your update.

Regards,
Abi

[Bsmithlv]

Yes, replaced modem with newest one out.  Still buffered so switch to dns above.  Haven't used it much since but haven't seen it buffer but tv has paused a little bit off and on

[AbigailF]

Hi again Bsmithlv,

Please try the steps below:

• Open the Google Home app.
  Tap Wi-Fi and then Settings  and then Preferred activities.
• Uncheck 'Video Conferencing'
• After that, restart your entire network.

To restart your network:

Tap Wi-Fi > Settings > Restart network.

Let me know if it helps with the buffering of your TV.

Cheers,
Abi

[AbigailF]

Hello Bsmithlv,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Best,
Abi

[Bsmithlv]

Have missed the last couple of days but hasn't really buffered lately.  Some choppy times but not the ring of death 

[AbigailF]

Hey Bsmithlv,

Thanks for the update. I'm happy to hear that it has improved. I'll keep this thread open for a few more days to monitor the issue. Feel free to reply to this thread if you have any other questions or clarifications.

Thanks,
Abi

[AbigailF]

Hello again Bsmithlv,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Abi

[AbigailF]

Hi everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Cheers, 
Abi