Trouble setting up Google WiFi mesh

[melinda0421]

I'd like to completely reboot - remove the name and password and start the set-up all over again. I messed up the initial set-up and now the app doesn't recognize my wifi/devise

[EdwardT]

Hi melinda0421,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi devices. I'd love to know more about what's happening. Please let us know the following:

• What's the light status of the parent Google WiFi point?
• Is there a Google WiFi point showing up on the Google Home app?

You could check this link to learn more about resetting your Google WiFi devices back to factory defaults.

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi melinda0421,

I'm just checking in to see if you still need assistance with this issue. Feel free to reply to this thread if you still need more help.

Thanks,
Edward

[EdwardT]

Hi melinda0421,

How's it going with your Google Nest WiFi? Still need our help?

Thanks,

Edward

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks